StockLark

Merchant support

How can we help?

Effective July 21, 2026

StockLark is supported directly by its developer. We aim to respond to support requests within two business days.

Email footloosecloud@gmail.com and include your permanent .myshopify.com domain.

Include these details

  1. The page where the problem occurred.
  2. What you expected to happen and what happened instead.
  3. The approximate time of the problem, including your time zone.
  4. A screenshot with sensitive business information removed.

Please do not send

  • Shopify passwords, one-time codes, API secrets, or access tokens.
  • Customer personal information.
  • Payment card or banking information.

Common checks

  • Confirm the product variant has an SKU and inventory tracking enabled.
  • Refresh Inventory before recalculating reorder suggestions.
  • Confirm selected purchase-order items belong to one supplier.
  • Try a full Shopify Admin refresh if an embedded page appears stale.

Service status

You can check the application health endpoint at Service health check. A response of {"status":"ok"} means the application and database are responding.